Patient Rights and Responsibilities

MedStar Southern Maryland Hospital Center complies with the provisions of the Civil Rights Act of 1964 and all requirements imposed pursuant thereto, to the end that no person shall, on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, or disability be excluded from participating in, be denied benefits of, or otherwise be subjected to discrimination in the provision of any care or services.

If you feel the hospital has not addressed your concerns satisfactorily then you have the right to file a complaint with the Office of Health Care Quality 7120 Samuel Morse Drive, Second Floor Columbia, MD 21046 phone 410-402-8016 or 1-877-402-8218 or the Joint Commission at 1 Renaissance Blvd., Oakbrook, IL 60181 (630-792-5000).

As a MedStar Southern Maryland Hospital Center Patient

  • Considerate and respectful care, provided in a safe environment, free from all forms of abuse, neglect, harassment and/or exploitation.

  • Have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.

  • Access protective services and advocacy services or have these services accessed on your behalf.

  • Appropriate assessment and management of pain.

  • Remain free from seclusion or restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation.

  • Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and providers.

  • Receive information, in a language you can understand, about your illness, course of treatment, outcomes of care (including unanticipated outcomes) and your prospects for recovery.

  • Participate fully in the development and implementation of your plan of care and to actively participate in decisions before giving or withholding consent. This includes the right to refuse treatment and care.

  • Formulate advance directives and have the hospital staff and practitioners comply with these directives.

  • Have a family member or representative, and your personal physician notified of your hospital admission.

  • Be informed of any proposed research or experimental treatment that may be considered in your care and to consent or refuse to participate. Such refusal will not compromise your access to service.

  • Full consideration for privacy during case discussions, examinations, consultations and treatments.

  • Confidential treatment of all communications and records pertaining to your care and your hospital stay.

  • Reasonable continuity of care.

  • Be informed of the continuing healthcare requirements following your discharge from the hospital.

  • Receive a copy of your discharge plan upon request.

  • Request and receive an explanation of your bill regardless of source of payment.

  • Receive a prompt and courteous response to your complaints concerning the quality of care and service.

As a MedStar Southern Maryland Hospital Center Patient

  • Providing accurate and complete information concerning your present complaint, past illnesses, hospitalizations, medications and other matters relating to your health.

  • Reporting perceived risks in your care and unexpected changes in your condition to the responsible practitioner.

  • Participating to the best of your ability in making decisions about your medical treatment and complying with the agreed upon plan of care.

  • Keeping your care provider informed of your pain and the effect of treatment in managing your pain.

  • Following your treatment plan, including instructions of nurses and other health professionals acting on the physician's orders.

  • Your actions, should you refuse treatment or fail to follow your physician's orders.

  • Asking questions of your physician or other care providers about your condition, treatment or procedures.

  • Asking questions when you do not understand information or instructions.

  • Providing the hospital with a copy of any advance directives or health care decisions in effect, at the time of admission.

  • Immediately reporting any concerns or errors you may observe.

  • Informing your physician or other care provider of your desire to transfer your care to another doctor, caregiver, or facility.

  • Being considerate of others receiving and providing care.

  • Observing hospital policies and procedures, including those regarding smoking, noise, and permitted number of visitors.

  • Assuring that the financial obligations of your hospital care are fulfilled as promptly as possible.