- Types of Billing Explained
- MedStar Health Physicians Billing Services
- MedStar Health Hospital Billing Services
- Common Questions About Paying Your Bill Online
- Financial Assistance Policy
- Customer Support
Hospital billing practices can be confusing. We are here to help. Our Patient Financial Services Team can answer questions about your medical bill, your insurer's payments and your co-pay/deductible. Also, payment options including financial assistance and Medical Assistance processes can be explained.
We will attempt to secure payment from your insurance provider in a timely fashion. If we do not receive payment from your insurance provider, the Patient Accounting department will contact them directly to check the status of your account. Unless other payment arrangements were made prior to treatment, you will be expected to pay in full the difference for all charges not covered by insurance. Please check with your insurance company directly if you have questions about your coverage.
If you have any further questions about your hospital bill, please call 301-877-4262.
The hospital bill and the bill from your physician will be separate. Your insurance information will be verified prior to or upon your arrival at the hospital for services. Please provide any necessary authorizations and/or referrals at the time of service. If the insurance information, authorizations, or referrals are not provided at the time of service, you will be required to sign a financial responsibility form agreeing to pay for the services not covered or denied by your insurance.
If you are insured and undergoing a procedure, the Precertification/Preregistration Department will contact your insurance company prior to services being rendered to secure an estimate of your unmet deductibles and co-insurance amounts. You will then be contacted to make payment arrangements in advance of your procedure.
The final bill for remaining coinsurances and other balances will not be due until MedStar has received all payments from your insurance company. In addition, your insurance carrier(s) will send you statements (explanations of benefits) of their payments made to MedStar. These statements also outline any amount for which you may be responsible. Please call your insurance carrier or employer's benefits office for details about your insurance or benefit policy coverage.
If you do not have insurance, you will be notified by your Physician’s office and/or the Precertification/Preregistration Department of the estimated costs and you will be expected to make payment arrangements prior to the time of service.
If you have questions about what services are covered at MedStar Southern Maryland Hospital Center, check with your health plan or your company's benefits office. They will have the most detailed information about your coverage.
|Pay Your Physician Bill||Pay Your Hospital Bill|
Frequently Asked Questions
Physician fees are separate from hospital fees. You may receive bills from your family doctor, anesthesiologist, pathologist, radiologist, cardiologist, emergency physician and other specialists who participate in your car
Do you accept my insurance?
We are contracted with most of the major insurances in this area. However, some insurances require different services be performed at their own facilities, or contracted vendors. We strongly urge you to contact your insurance carrier (HMO, PPO, MCO, etc.) to verify they will cover the services you need to have.
When will I get a bill from the hospital?
You will receive a summary of your charges within 30 days of your discharge. This summary will also give you additional information, such as what insurance we are billing, and what other providers may be billing you. If you require an itemized billing, please call and we will be more than happy to supply you with a listing of itemized charges.
How are hospital charges determined?
Hospitals in the state of Maryland have their charges regulated by the HSCRC (health Services Cost Review Commission). In 1971 the Maryland legislature created this agency to set the rates that Maryland hospitals may charge. In turn, regardless of whether you are an insurance company or private pay patient, you will pay the same rates. We cannot negotiate our charges.
Are there people who can help me understand some of the charges on my bill?
We have a team of account specialists who are willing to help and assist you with your questions regarding insurance billing, and payment plans. Call 301-877-4262, Monday through Friday, between the hours of 8 a.m. to 4:30 p.m. to reach them.
Who should I call if I believe that the charges on my bill are incorrect?
If you have any concerns regarding your bill, please call 301-877-4262 we would be delighted to answer any questions you might have about your bill.
How do I know that my online payment session is secure?
Most browsers will give you a message box stating when you are going into a secure session. Internet Explorer uses a small padlock icon on the bottom right side of the browser window. When there is a secure session in place, the padlock will appear locked. Another indication that your browser is operating in secure mode can be found in the Web site address. The address will begin with "https" - the 's' in 'https' stands for secure.
What are my obligations to help maintain secure transactions with the ePayments service?
You are responsible for not giving out your bank account information, bank routing information or account information. Be sure to close your browser immediately after you are finished making your payment(s) or updating your account information.
When setting up my payment method, where can I find my bank's routing transit number and checking account number?
The routing transit number can be found on the lower left hand side of your check. The checking account number is to the right of the routing number. An illustration is provided when adding or modifying a bank account in Payment Methods.
How can I stop the paper bill from being mailed to me when my account is due?
You must be enrolled in the ePayments service in order to stop paper bills from arriving in the mail.
How can I contact customer service if I have questions about the ePayments Service?
For information about online statements, payments made via the Internet or any other questions about this service, please contact customer service at 410-933-2424 or 800-280-9006, Monday through Friday, from 7 a.m. to 7 p.m.