MedStar Southern Maryland Hospital Center needs volunteers to serve evenings and weekends at the Information Desk in the main lobby, the Labor and Delivery Desk, and the Emergency Room Registration Area.  Evening and weekend hours are Monday through Friday from 4:00 p.m. to 8:00 p.m.  Weekend hours are Saturday and Sunday between 8:00 a.m. to 8:00 p.m.  Volunteers must be able to commit to serving 4 hours one day a week for 3 months.  Volunteers will receive a free meal ticket whenever they volunteer.  All volunteers must go through Employee Health to receive the mandatory flu shot, PPD, and Titer unless documentation is provided that tests have been completed. 

Position Descriptions:

Information Desk Position:

Assist Guest Service Representatives in providing information and directions to visitors, guests, and patients with excellent customer service. Sign-in all visitors and issue visitor bands.  Answer in-coming phone calls and transfer calls to patient rooms.

Labor and Delivery Desk Position:

Assist Nursing Units by greeting, directing, and providing information to visitors arriving for the Labor and Delivery Department and the Women and Newborns Center.  Monitor and provide entrance to the Labor and Delivery Department and the Women and Newborns Center.  Provide excellent customer service to visitors, guests, and patients entering and exiting the area.

Emergency Room Position:

Assist the Emergency Room Registration staff in quickly registering patients to be seen by the doctor.  Sign-in all visitors and issue visitor bands. Escort family members and visitors to see patients in the Emergency Room patient care area. Provide excellent customer service in a calm compassionate manner.